Last Updated: 07/18/2026

Cybernetix (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at Cybernetixsolutions.ca (the “Site”) or contact us for IT services.

This Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia’s Personal Information Protection Act (PIPA).

1. Information We Collect

We may collect the following types of personal information when you use our Site:

• Contact information: name, email address, phone number, company name, and any details you submit through our contact or quote request forms
• Communication records: information you provide when you email or call us
• Technical information: IP address, browser type, and general usage data if we implement analytics tools (see Section 4)

We do not currently collect payment information through the Site, as our Services are quote-based rather than e-commerce.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your inquiries and quote requests
• Provide, schedule, and manage IT services you request
• Communicate with you about your service history or ongoing support
• Improve our Site and Services
• Comply with legal obligations

We will not use your information for any purpose beyond what it was collected for without your consent, except where required or permitted by law.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With employees or contractors directly involved in delivering your requested Services
• With third-party service providers who help us operate our business (e.g., email or scheduling tools), under confidentiality obligations
• If required by law, court order, or governmental regulation
• In connection with a business transfer (e.g., merger or acquisition), where your information may be transferred as part of that transaction

4. Cookies and Analytics

At this time, Cybernetix may use cookies or third-party analytics tools such as Google Analytics on this Site. If and when we implement such tools, this Policy will be updated to disclose:

• What data is collected
• The purpose of collection
• How you can opt out or manage cookie preferences

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, or as required by law (e.g., tax and accounting record obligations).

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the use of your information (subject to legal or contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, contact us using the information in Section 9.

8. Children’s Privacy

Our Site and Services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact:

Cybernetix Email: Support@cybernetixsolutions.ca Phone: 7782810217 Address: North Vancouver, BC, Canada

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page will indicate the most recent revision.